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Myths about listening in the process of work
For a psychologist, it is very important to take the position of an interested and active listener. It often seems that the information the client is trying to state is stereotyped and typical and the psychologist stops listening.
A number of misconceptions or myths about the hearing process are widespread.
Myth 1. Listening and hearing are the same.
Refutation: If hearing is a physical process, determined by the impact of sound waves on the eardrum and proceeding without special mental effort, then listening is a complex cognitive process of understanding, structuring and memorizing the incoming information, in which the whole personality of the individual participates. During attentive listening, intellectual activity takes place, which may be accompanied by an increase in pressure and an increase in the heart rate.
Myth 2. The ability to listen, like the skill of breathing, a person receives at birth and then exploits his whole life
Denial: Unfortunately, it is not. We learn to listen to each other throughout our lives, without receiving any indicative basis for this in almost any of the existing educational systems.
In addition, if you have chosen a profession, part of which is the ability to persuade, you also need to master the listening skills that only psychotherapists have taught so far.
Myth 3. The meaning of the same message is perceived by all equally.
Disclaimer: The ability of one person to understand another is limited for two reasons: a) differences in experience and (pre) history of each individual, giving personal meaning to words, and b) polysemy and situational-cultural determination of most concepts and words through which people communicate, so you can never count on their complete coincidence in contacting people.
Effective hearing requires at least two conditions:
? focus on listening to this source and the absence of disturbing thoughts;
? focus on the essence of incoming information.
A rather common mistake should be avoided: while one is talking, the other is not really listening, but just waiting for the right moment to blurt out his tirade.
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Myths about listening in the process of work
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